Refund & Cancellation Policy

General Policy

Refund and cancellation terms may vary depending on the type of service, project, transaction, payment, or engagement involved.

Any refund, cancellation, adjustment, service termination, or repayment will primarily be governed by the specific agreement, quotation, booking form, work order, engagement letter, invoice, developer terms, lender terms, or other written understanding applicable to the client or company concerned.

Service Cancellation

A client wishing to cancel a service should communicate the request to KP Groups in writing or through an authorized communication channel.

Cancellation will be considered based on the stage of work completed, commitments already made, costs incurred, third-party expenses, and the terms of the applicable agreement.

Advance & Service Payments

Any advance, consultation fee, service fee, retainer, booking amount, design fee, marketing fee, processing-related charge, or other payment may be subject to the terms agreed at the time of engagement.

Where work has already commenced or expenses have already been incurred, the corresponding amount may be adjusted before determining whether any refund is payable.

Non-Refundable Amounts

Depending on the applicable agreement, certain amounts may be non-refundable, including but not limited to:

• Fees for services already performed or work already completed.
• Third-party payments or expenses already committed or paid.
• Approved design, consultation, documentation, marketing, or professional service charges.
• Charges specifically identified as non-refundable in the relevant agreement or quotation.

Real Estate Related Payments

Property booking amounts, token amounts, application fees, cancellation charges, or refunds relating to a developer, builder, seller, or property owner will generally be subject to the terms of the respective property transaction and the documentation issued by that party.

KP Groups will provide reasonable assistance where appropriate, but refund decisions relating to payments made directly to a developer, builder, owner, or third party remain subject to their applicable terms and policies.

Financial Services

Charges, fees, processing amounts, valuation charges, legal charges, or other amounts relating to banks, lenders, housing finance companies, or other financial institutions are governed by the respective institution's policies.

KP Groups does not control refunds of amounts paid directly to banks, lenders, or independent third-party service providers.

Interior Design Services

Cancellation or refund for interior design services will depend on the approved quotation, project stage, design work completed, materials ordered, vendor commitments, labour deployed, and other costs incurred.

Custom-made items, materials purchased specifically for a project, completed designs, and work already executed may not be eligible for cancellation or refund unless otherwise agreed in writing.

Refund Requests

Any refund request should include sufficient details to identify the relevant service, payment, invoice, transaction, or agreement.

KP Groups will review eligible requests based on the applicable agreement, services already performed, costs incurred, and any obligations to third parties.

Refund Processing

Where a refund is approved, the refund amount, method, and processing timeline will be communicated to the concerned client or company.

Banking or payment processing timelines may vary depending on the payment method, bank, financial institution, payment service provider, or other circumstances outside the direct control of KP Groups.

Agreement Takes Priority

This page provides general guidance only and does not replace the specific commercial terms agreed for an individual project, client, company, service, or transaction.

Policy Updates

KP Groups may update this Refund & Cancellation Policy from time to time to reflect changes in services, business practices, contractual arrangements, or applicable requirements.

The latest version will be published on this page.

Contact KP Groups

For any question regarding a service cancellation, refund request, advance payment, or the applicable terms of an engagement, please contact KP Groups.